What are the delivery charges?

Please find below the delivery charges. All delivery charges are also calculated in your shopping basket. When products with different delivery charges are ordered, the charges are added together.

Delivery charges
Standard£8.99*
Large item£14.99*
Extra large item £29.99*
All prices include VAT

If payment is made by credit card, a £5.00 charge applies.
If payment is made by PayPal, a 2% of the order value charge applies.
There are NO additional charges for payment by debit card, cheque or bank transfer.
For the option 'cash on delivery' (COD) a surcharge of £15 applies.

1 ) For off-shore or remote locations, there will be a surcharge of £10.00* to the basic rate. Please call us for further details.

FAQs


How reliable is the stock/availability information?


We provide availability information for all our products. The stock information is real time and reflects the actual stock in our warehouse. We aim to fulfill and ship orders the same day as they are received. If a product is not in stock, we provide the leadtime from our supplier. Thanks to our excellent relationship with our suppliers, this information is usually very reliable.
 

What happens if you are not at home when the parcel arrives?


No problem. Our forwarding agent (normally UPS) will leave a notification and you can arrange a convenient second delivery. The parcel will only be shipped back to us after 3 failed delivery attempts.
 

What happens if the goods are damaged in transit?


In the very rare event that a product is damaged during transit, you will of course not be disadvantaged. The forwarder will be liable for any damage that occurred during transit. We would ask you to record any obvious damage with the forwarding agent at time of receipt of the goods. For settlement, please contact us immediately.
 

 


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