FAQs at Projectorshop24.co.uk

Back Home

Services

FAQs

Top prices and brands
Impartial technical advice
39,172 products in stock

FAQs

Here are the most frequently asked questions sorted by categories.

If you have not found an answer to your question, we are happy to assist.

Filter

The company

How can we offer such excellent prices?

Projectorshop24 is one of the largest buyers of projectors in Europe and thanks to strong and strategic relationships with the manufacturers, the company is able to purchase in large volumes to minimise costs. This enables us to offer extremely competitive prices to our customers combined with excellent customer service.

Professional advice

Does Projectorshop24 offer professional and expert advice?

Our advisers have excellent product knowledge and are thoroughly trained. They are kept up to date with the latest product developments by regular training sessions from the manufacturers. We can offer expert advice on products ranging from a budget home cinema projector to a complex, media controlled installation for conference facilities. Over the past few years our organisation has advised more than 100,000 customers ensuring their perfect projector solution. It is our philosophy to provide expert, impartial and friendly advice.

Can I visit Projectorshop24 and obtain advice personally?

Normally our members of staff will competently answer your queries by email or telephone. However, if you wish to come to our office and discuss your requirements in person, we would ask you to make an appointment.

Do you have a special contact person for large customers?

Larger projects require special attention and we have a team of key account managers who provide professional advice. They provide special project pricing and framework agreements and everything required to successfully conclude your project.

How to order

How do I place an order?

We can accept your order in a number of ways:
* online: the simplest and quickest way to order is to use our online shopping basket. This way all the necessary data will be immediately processed in our system. This also allows you to track your orders and shipping status at any time.
* by telephone: if it is urgent (next day delivery required) or you have no online access, we can accepts orders and card payments over the telephone.
* by fax: we accept orders by fax from public sector organisations and larger companies (subject to status) to whom we can offer credit terms
* by email: we accept orders by email from public sector organisations and larger companies (subject to status) to whom we can offer credit terms
* by post: we accept orders by post from public sector organisations and larger companies (subject to status) to whom we can offer credit terms

Please note that we cannot offer credit terms to private customers, ie cannot accept an order against invoice from private individuals.

The order process

Once we have received your details, your order will be processed immediately. We will inform you automatically by email of any order status change so that you always have the latest information and know when to expect the goods. Please contact us if you have any questions. We pride ourselves on our excellent service.

Is it necessary to open an account?

No it is not necessary to open an account. You can simply select the product required, add to shopping basket, proceed to checkout and then enter your details as a guest. Alternatively you can register as a new customer which will enable you to review your order history and track shipments. All data is treated confidentially.

Logistics/delivery information

How reliable is the stock/availability information?

We provide availability information for all our products. The stock information is real time and reflects the actual stock in our warehouse. We aim to fullfill and ship orders within 24 hours (cut off time for shipment on the same day is 1pm). If a product is not in stock, we provide an estimated leadtime from our supplier.

What happens if you are not at home when the parcel arrives?

No problem. Our forwarding agent (normally UPS) should leave a notification and you can arrange a convenient second delivery. The carrier will attempt 3 deliveries before the consignment is shipped back to the warehouse.

Do you offer an online tracking service?

As soon as the goods have been picked up by UPS from our warehouse, you will receive an email with the tracking number. You can track the delivery online or via the UPS website. If the goods are shipped with another carrier, you will only receive a shipment notification. We are happy to provide assistance with the tracking of a consignment.

Do you ship to other European countries or overseas?

When placing an order online, deliveries are only possible to the UK and Ireland. If you require shipment outside the UK or Ireland, please contact our sales office for further details and shipping costs.

Which delivery service do you use?

Our forwarding agents are usually UPS and TNT. In exceptional cases we may use another shipping agent.

Can you ship to a different delivery address?

We can certainly ship to a different address than the invoice address. This option is available via the online order process. There is, for instance, no problem to delivering to your place of work which may be more convenient.

Payment methods

Can I pay by credit card?

Yes, we accept payment by VISA or Mastercard.

Bank transfer: how can I accelerate the bank transfer?

We will be able to arrange shipment before the funds have been received if you send us the payment advice from your bank by email or fax. For online banking it can be the printout. Once this has been checked successfully, we will release the order for shipment. This may save some bank processing time.

I have ordered with "Cash on Delivery". Can I pay the forwarding agent by debit card?

This is currently not possible. The freight forwarder must be paid in cash. Please ensure that you have the exact amount available.

How do I pay when ordering from outside the UK?

Payments in advance from customers outside the UK (except Ireland), can be made by bank transfer, credit card or paypal. Payments are always subject to bank checks.

As a non UK company can we receive an invoice without VAT?

You will need to provide your company`s VAT number which will be verified automatically. The shipment destination and invoice address must be in the same country. No VAT will be charged on orders from countries outside the UK. However, please be advised to check with customs regulations for shipments to countries outside the EU as import duties may be charged.

What happens if the goods are damaged in transit?

In the very rare event that a product is damaged during transit, you will of course not be disadvantaged. The forwarder will be liable for any damage that occurred during transit. We would ask you to record any obvious damage with the forwarding agent at time of receipt of the goods or to refuse delivery if the damage is too great. For settlement, please contact us immediately.

Do you offer credit terms to the public sector and larger companies?

We offer credit terms to many larger companies (subject to status) and to the public sector (education, health, government bodies). We simply require an official purchase order (on your letterhead) with a signature. This can be sent by post, by fax or as a PDF file by email. Payment by invoice is not possible for new customers via the online order process.

Returns policy

Do I have the right to cancel? How do I exercise the right to cancel?

As a private customer (not applicable to business customers) and if the goods have not been in your possession for more than 7 days, and the item can be resold as new, you have the right to return the goods to us. The cost of returning is the responsiblity of the customer. Business customers and the public sector are excluded from the right to return the item. If, however, you wish to return the goods, please contact us so we can discuss and perhaps accept the item back as a gesture of goodwill.

How do I exercise the right of return?

Please contact one of our team members who will explain the procedure. We would ask you to complete the RMA form. Prior to cancellation, you shall retain possession of the goods and take reasonable care of them. The goods must be returned at your own expense if you cancel the contract.

How long does the processing of a return (faulty item) take?

Faulty products should be reported to the manufacturers directly our sales office will be able to provide contact details. If a return is handled via Projectorshop24, it will depend on a number of factors and a general response is not possible. The sales office will provide support in the handling of the RMA and will ensure closure as quickly as possible. We will usually involve the manufacturer and thanks to our close relationship with our suppliers, we can ensure quickest possible processing of returned items. In exceptional circumstances, it may take a little longer to replace the item. We ask for your understanding.

Do I get a loan device if the projector is faulty?

Generally manufacturers do not offer a loan device free of charge. Some manufacturers may offer this service for some products but not as a rule. We are happy to check the warranty conditions for you. Should the manufacturer not offer this service, we may be able to offer a replacement device for the period of the repair at a very low cost. We hold large stocks and a wide range of products.

What do I do if the product fails outside the warrenty period?

We will continue to support you outside the warranty period. Please contact us so that we can discuss whether a repair may be possible and/or economically viable. We will normally advise to contact the manufacturer directly. Contact details are available from our office.